1. Information Collection
We collect information that you provide directly to us, as well as data collected automatically when you use our services:
1.1. Information You Provide
Registration and Contact: Name, email address, phone number, address, and payment information.
Support and Customer Service: Additional data you provide when contacting our technical support or customer service team.
Additional Documents: We may request documents for identity verification and fraud prevention.
1.2. Automatically Collected Information
Usage Data: Information about how you use our services, such as access logs, IP address, browser, operating system, and date and time of access.
Cookies and Similar Technologies: We use cookies and similar technologies to collect browsing data and enhance your experience on our website.
2. Use of Information
The information we collect is used for the following purposes:
Service Delivery: To process orders, activate and manage services, send notifications related to your use of the services, and provide technical support.
Communication: To respond to inquiries, provide important service updates, and send marketing information when consent is given.
Service Improvement: To analyze and enhance the efficiency, functionality, and security of the services we offer.
Fraud Prevention: To verify identities, prevent fraudulent activities, and protect the integrity of our infrastructure.
Legal Compliance: To meet legal, regulatory, and ServerSP policy requirements.
3. Information Sharing
We share your personal information only in the following cases:
With Service Providers: We share information with third-party providers who assist in delivering our services, including payment processors, hosting providers, and technical support services.
For Legal Compliance: We may disclose your information in response to legal requests, court orders, or regulatory obligations.
With Anti-Fraud Entities: In cases of abuse, fraud, or illegal activities, we may share information with anti-fraud entities, such as FraudRecord, to protect other providers.
With Your Consent: In any other situation where you explicitly authorize us to share your information.
4. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Information related to contracts, transactions, and legal compliance may be retained for extended periods as required by regulations.
5. Information Security
We implement technical and administrative security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, firewalls, and access controls. Despite our efforts, no security system is completely foolproof.
6. Customer Rights
In accordance with the General Data Protection Law (LGPD), you have the following rights regarding your personal data:
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Access: You may request a copy of the personal data we hold about you.
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Correction: You may request correction of inaccurate or incomplete information.
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Deletion: You may request the deletion of your personal data, except where we are required to retain it for legal or service-related reasons.
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Withdrawal of Consent: You may withdraw your consent for data processing activities that rely on your authorization.
To exercise your rights, please contact us at: [email protected]
7. Cookies and Similar Technologies
We use cookies and similar technologies to collect data and enhance your experience. You can manage your cookie preferences in your browser settings; however, disabling cookies may impact the functionality of our services.
8. International Data Transfers
Personal data collected is stored and processed on servers located in the United States and Canada. By using our services, you consent to the transfer, storage, and processing of your data in these countries, which may have different data protection laws than Brazil.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our data collection and usage practices. We will notify you of any material changes via our website or email. The date of the latest revision will be indicated at the top of this policy.
10. Contact
If you have questions or concerns about this Privacy Policy or how your data is handled, please contact us: [email protected]
